Content Manipulation FAQ

Experiencing the tragedy of flood, storm, or fire damage in your home can be overwhelming. At Lanier Home Restoration, we are dedicated to making the process of getting your home back as smooth as possible. That’s why we provide content manipulation services. 

What does Content Manipulation mean?

When water or fire damage occurs in the home, some items become damaged or simply need to be cleared from the damaged area. Content Manipulation is the process/service of inventorying items, removing these items, safely storing these items, and returning items in the same condition to their original place after restoration services are completed. 

Where are these items stored?

In a privately-managed, climate-controlled facility.

Does the homeowner provide the estimate to their insurance company?

No, Lanier Home Restoration provides an estimate to the insurance company for the approval and release of payment for packouts.

Is there anything that Lanier Home will NOT remove?

We do NOT remove the following:

• Plants
• Liquids
• Guns
• Ammo
• Jewelry
• Fine arts
• Sentimental items
• Medication
• Electronics

What about non-salvageable items?

Any non-salvageable contents will be left on site for the insurance adjuster to assess, unless the adjuster advises otherwise.

If Lanier Home is asked to remove non-salvageable contents, the contents project manager will create a non-salvageable inventory list, and Lanier Home will dispose of contents accordingly. 

The homeowner is responsible for any damaged/non-salvageable contents.

Is pre approval needed?

Pre Approval is not needed for emergency packouts.

What happens if a complete move back is not approved by the insurance adjuster?

Lanier Home Restoration will deliver contents and place boxes in their designated rooms for the homeowner to unpack.

What is the full process of content manipulation?

1. Pack out
2. Storage
3. Pack back

At Lanier Home Restoration, we provide a one-stop shop for all of your needs. We understand that experiencing tragedy in your home is a stressful and difficult time. We are here to make this process as easy as possible for you. Content manipulation is just another way we are able to do that. If you have any questions about our services, contact us today!